Summary
Business analysis is a vital component for any organisation and is required for many activities such as Business Process Redesign and many improvement programmes. It comes into play in system development, reengineering, continuous process improvement and quality management. To work effectively as a business analyst, you will need to have analytical skills and understand how to model business processes. This knowledge needs to extend from the overview enterprise level down to a workflow level documented in detail.
The course will help delegates understand what is needed to map the business process models and break down the steps required to ensure that the business model accurately reflects the process. It will look at the requirements of the stakeholder and the operational level of the company. Good business analysts can improve the competitiveness of the business, bring about increased efficiency and help reduce costs while increasing the satisfaction of employees and customers alike.
One of the critical skills comes in understanding the tool of Business Process Modelling Notation (BPMN), which is widely used in the industry. It is business-friendly and yet able to bring precision to any aspect of implementing and automating business processes. Once demonstrated, it is easy to work with and should form a staple part of the role. The course will look at all best practices and show how business analysts can not only prepare and manage but also successfully implement business process solutions.
To be able to understand business processes
To be able to define business process components
To be able to use process improvement techniques to transform business processes
To be confident in applying process analysis concepts/techniques
To be able to define processes using Business Process Modelling Notation (BPMN)
To be able to develop business process architecture
To be confident in analysing and processing customer requirements
To be clear on how to specify measures of business process performance
To be able to diagnose the health of a business process
To be able to understand the role of business analyst acts as an intermediary
To be able to demonstrate managing the interests/needs of business/project management and IT communities
To be able to understand/apply a systematic framework for conducting business analysis activities
To be able to show the phases of the business analysis life cycle
To be confident in providing best practices and theory with practical tools and techniques
Business Managers
Business/Business Process Analysts
Process Owners
Business and Systems Analysts
Information Technology Professionals
BPM Project Leaders
BPM Project Team Members and Quality Specialists
Project managers
Functional Manager
Developers and Testers
Systems Analysts
Teaching takes place in a variety of settings including face to face in a classroom environment and will ensure that participants can expand their knowledge of the subject and increase their skill set. The course is delivered via various methods by a specialist tutor. This will include PowerPoint presentations, reviewing articles and other relevant materials, group or individual exercises and discussions. There may be some independent work set, and the course will involve a requirement to submit articles to demonstrate understanding and an end of course test. Note-taking is encouraged, and you are welcome to use electronic devices to do this.
The course manual will form part of the learning but give you references for the future. You are encouraged to ask questions and, if needed, spend time one to one with your tutor to go over any issues. During your time in the classroom, you will be able to network with peers in similar roles.
Course Content & Outline
Section 1: Business Analysis 101
An Introduction to business processes
Types of business processes
Identifying and naming business processes
Business analysis v project management
Techniques of business analysis
How to analyse the components of a business process?
Where does business analysis information originate?
Business analysis: A component of the project plan
Project stakeholders: Identification, analysis and communication
Determining activities, deliverables, resources and measures
Define how to approve requirements and manage scope changes
Track, assess, and report on work quality
Section 2: Setting Goals and Defining Purpose
Setting clear, correct and consistent requirement
Drawing information out of stakeholders
Recording and confirming information provided by stakeholders
Managing stakeholder consensus
Manage objectives, requirements, deliverables, & components
Manage post-implementation knowledge of requirements
Ensure requirements are understood and usable, by stakeholders
Managing productive workshops and making effective presentations
Section 3: Analysing Business Processes
Identify and define why organisational change is required
Identifying needs for new capabilities
Defining solution scope and preparing the business case
Business case justification: investment in delivering the proposed solution
Prioritising/organising/specifying/modelling requirements
Define assumptions/constraints
Verifying and validating requirements
Solution assessment
Analytical thinking and problem solving
Business knowledge
Communication skills/conflict resolution skills
Risk, responsibility, and skills analyses
Section 4: Using Business Process Modelling Notation (BPMN)
Business Process Modelling Notation (BPMN)
The mechanics of Business Process Modelling
Modelling business processes events
Representing detailed branching and joining logic
Business processes patterns
Modelling processes using the essential BPMN elements
Extended BPMN modelling elements
Developing hierarchical diagrams
Using pools and lanes
Handling process exceptions
Section 5: Business Analysis in Project Management
Identifying and analysing process customers and gaps
Project scope, schedule and metrics
Challenging legacy business decisions
Diagnosing process health
Process performance analysis
Identifying process enablers/team development
Business analysis in a project environment
Planning and documenting
Commitment to action
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